In Singapore’s fast-paced retail environment, timing is everything. If you wait until the customer has reached the MRT station or returned to their office in Raffles Place, the emotional connection to your service has already faded. They are back in "commuter mode," and your review request becomes a chore.

The most effective time to capture a review is at the "Thank You." Whether it’s a boutique in Haji Lane or a lifestyle shop in VivoCity, the moment the customer receives their bag is when they feel the most "value" for their money. This is the psychological window where they are most likely to reciprocate your good service with a digital compliment.

We often see store owners sending follow-up emails days later. In the local context, where our inboxes are flooded with GST vouchers and bank alerts, these emails are ignored. Physical presence is your greatest asset.

This is why we focus so heavily on the physical "counter-top" experience. Our Retail Visibility System ($550/mo) is designed to catch customers in that specific 5-minute window. By having a high-quality, physical prompt right where they stand to pay, you turn a passing "thank you" into a permanent public recommendation without ever having to "chase" them via email.